Brief Description of position:

About Us 

Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue  by automating and analyzing customer agent interactions across multiple channels including voice, email,  chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs 

How do we do it 

Rezo’s AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive  intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations  across multiple channels including voice, email, chat/Whatsapp, and social media, whilst coaching them. 

Responsibilities: 

• Speech Recognition model development across multiple languages.
• Solve critical real-world scenarios - Noisy channel ASR performance, Multi speaker detection, etc.
• Implement and deliver PoC's /UATs products on Rezo platform.
• Responsible for product performance, robustness and reliability.

Requirements:  

• 2-6yrs Experience with Bachelors's/Master degree with a focus on CS, Machine Learning, Signal Processing.
• Strong knowledge of various ML concepts/algorithms and hands on experience in relevant projects.
• Experience in machine learning platform such as Tensorfow, Pytorch and solid programming development skills (Python, C C++, etc).
• Ability to learn new tools, languages and frameworks quickly.
• Familiarity with databases, data transformations techniques, ability to work with unstructured data like OCR/ speech/text data.
• Previous experience with working in Conversational AI is a plus.
• Git portfolios will be helpful.

Cultural fitment 

Work at the heart of AI and customer engagement. 

If you are fascinated by AI and looking to work with latest AI technologies, in a fast growing and flexible work environment with immense growth opportunities, come and join us. 

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the  platform, and grow fast.

Culture/Values 

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a  successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to  their professional growth. 

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION 

Why Us? 

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve  customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is  key to providing our clients with the best possible service and our employees with the best possible career. Diversity  makes us smarter, more competitive, and more innovative. 

Explore more here: www.rezo.ai

Minimum Qualification:

Graduate